Help Desk Support
Need assistance? Our dedicated support team is here to help you resolve technical issues quickly and efficiently.
Support Process
1
Log Ticket
Contact us via phone, email, or portal to create a support ticket.
2
Diagnosis
A technician is assigned to diagnose the issue, often remotely.
3
Resolution
We resolve the issue and verify everything is working correctly.
Service Level Targets
- Critical Priority1 Hour Response
- High Priority4 Hour Response
- Medium Priority8 Hour Response
- Standard RequestNext Business Day